Louie De Palma is a cantankerous, acerbic taxi dispatcher in New York City. He tries to maintain order over a collection of varied and strange characters who drive for him. As he bullies and insults them from the safety of his “cage,” they form a special bond among themselves, becoming friends and supporting each other through the inevitable trials and tribulations of life.
After Jim's home is destroyed by a wrecking ball, he stays with Louie, much to Louie's dismay after Jim declares him his ""best buddy."" Jim soon burns Louie's apartment after a cooking accident, though. Initially, Louie is angry, but sees an opportunity to make some money, when he learns that Jim gets a blank check from his wealthy father to reimburse Louie for his losses. Louie is not sure how much to ask for, though, since Jim says he has to call his father to okay the amount. After much lamenting over the amount, Louie settles on about $30,000 and Jim's dad okays it. Louie is overjoyed until he learns that Jim's dad was expecting the amount to be more like $200,000.
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