Louie De Palma is a cantankerous, acerbic taxi dispatcher in New York City. He tries to maintain order over a collection of varied and strange characters who drive for him. As he bullies and insults them from the safety of his “cage,” they form a special bond among themselves, becoming friends and supporting each other through the inevitable trials and tribulations of life.
(Part two) In a continuation of the previous episode, the cabbies share past experiences with Elaine. Latka discusses his decision to leave his mother and move to America. Alex talks about an opportunity for a major promotion at a desk job he had, but would not compromise his principles to take it. Meanwhile, the man who offered Elaine a job comes to the garage to get a decision from her, but he withdraws his offer when he sees how wishy washy Elaine is being about it.
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